Refund policy

1. Return Window

You have 14 days from the date of delivery to initiate a return for any items that do not meet your expectations.

2. Return Shipping Costs

  • Customer Responsibility: All return shipping costs are to be paid by the customer.

  • Standard Rate: For your convenience, we estimate standard return shipping to be approximately Rs 300.00 via local couriers.

  • Policy: Shipping costs are non-refundable.

3. Eligibility & Condition

To ensure your return is accepted, please ensure the following:

  • Items must be in their original, unused condition.

  • Items must be returned in the original packaging (e.g., branded boxes or pouches).

  • Any "Final Sale" or promotional items may not be eligible for return.

4. How to Return

  1. Request: Email our team at info@frostarchives.com with your order number to authorize the return.

  2. Ship: Package the item securely and ship it via your preferred courier to the address we provide.

  3. Track: We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Processing Your Refund

Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed to your original payment method within 5-7 business days.